FAQ

Below you will find a brief overview of our solutions that will answer a number of your questions.
Feel free to email us any questions you cannot find the answer to below via this link.

 

 

HOW CAN WE BE OF ASSISTANCE?

TrustO offers "Trusted Third-Party Services" via an intrinsic partnership with ministerial public officials (judicial officers and notaries).

For further details about these services, click here.

 

 

WHAT IS TTPO – THE PRINCIPLE BEHIND TRUSTO?

Certifying (the use of) electronic documents in general, and electronic traffic of documents and data in particular, including their storage, under the supervision of and as established by a public official on the basis of the  IATIS (Identification-Authentication-Timestamping-Integrity-Storage) principle.

The "document flow" referred to means the end-to-end process, i.e. from paper and digital to digital, on the one hand, and from digital to paper, on the other hand.

The public officials involved assume the role of Trusted Third-Party Officer (TTPO). (Read more)

 

 

WHY SHOULD I AVAIL OF TRUSTO?

This unique concept is a veritable asset to businesses, organisations and citizens alike, irrespective of the level and size of their administration. (Read more)

 

 

WHO CAN BECOME A TTP OFFICER?

In Belgium: every judicial officer, notary and public servant working for the Federal Public Service ICT (Fedict) who applies the IATIS principle can be affiliated to the TrustO platform.

 

 

CAN I APPOINT MY OWN TTP OFFICER?

You can work with a judicial officer or notary of your choice (on condition that he or she applies the IATIS principle and joins the TrustO platform).

 

 

 

WHAT ARE THE MINIMUM PC REQUIREMENTS IF I WANT TO AVAIL OF TRUSTO?

The TrustO application uses web browsers. To do so, we aligned ourselves with the web browsers the government uses. These are:

We would advise you to always use the most recent or penultimate version as the older versions do not have the latest technological capabilities.


To check which version you are currently using, proceed as follows:

  • Click the three dots (in the top right-hand corner of your browser)

  • Click "Settings"

  • Here you can check your version

  • Alternatively, you can get your browser to update automatically

 

HOW SHOULD I AUTHENTICATE MYSELF IF I WANT TO USE THE APPLICATIONS?

You can identify yourself on the TrustO platform via:

  • eID

  • Itsme

 

If you wish to use eID you will need:

  • Your eID’s PIN (If you can no longer remember it: click here to go through the process)

  • A card reader (You can download the relevant card reader software here)

 

If you wish to use 'Itsme' you will need:

  • A smartphone

  • The Itsme app on your smartphone. The app comes in an iOS and Android version.

 

You will need to "authenticate” yourself only once. You can do so with your:

  • eID and a card reader

  • bank card and your bank’s card reader

 

 

HOW CAN I REVOKE MY DIGITAL CONSENT?

If you wish to change your earlier consent for e.g. the eBox, you can do so via the following link.

To do so, you will need your eID and your card reader.

 

 

Comments or complaints about AOD-TrustO?

 

AOD-TrustO attaches a high importance to the quality of its services. Every day its staff is ready to help you. They make every effort to offer you a good service.

But it still may be so that you are not satisfied. For correcting errors or if you have questions, you can always contact our help desk. However, if you do not receive a reply there, you can submit a complaint. Our complaints coordinator will then correct the error or propose a solution.

Thanks to your complaint, AOD-TrustO can prevent similar, futur complaints and improve its operations and services.

In short: Complaints about our services? ... Let us know

 

Who can submit a complaint?

 

Any person, company or institution that uses the services of AOD-TrustO can submit a complaint.

 

Which complaints can be submitted?

 

You can submit a complaint:

  • about the services and / or products of AOD-TrustO

  • about its quality

  • about the handling of an application

 

Which complaints are not accepted?

 

These complaints are not accepted:

  • anonymous complaints

  • complaints that are not motivated; an interest must be demonstrated

  • complaints about facts that are more than one year old.

 

How do you submit a complaint?

 

What happens to your complaint?

 

You will receive a confirmation of receipt with a unique registration number. Within 30 calendar days you will receive:

  • a motivated answer or

  • a correction or

  • a solution.

 

  | Zwartzustersstraat 29 | B-2000 Antwerpen - België | +32 (0)3 345 82 05 | info@trusto.eu | Disclaimer |